Privacy policy

Effective Date: 19/03/2025

Your privacy is important to Cushy Pups. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase from www.cushypups.com.

1. Personal Information We Collect

When you make a purchase or interact with our website, we may collect the following information:

Order Information: Name, billing/shipping address, email address, phone number, payment details.
Account Information: Login credentials, purchase history, product preferences.
Communication Information: Email communications, customer support inquiries.
Device and Usage Information: IP address, browser type, operating system, and browsing activity.

2. How We Use Your Personal Information

Cushy Pups uses your personal information for the following purposes:

To fulfill and ship your orders.
To process payments and manage returns/exchanges.
To communicate about your orders and provide customer support.
To send promotional offers or marketing emails (only if you opt-in).
To improve our website, products, and services.
To detect, prevent, and respond to fraud or security issues.

3. Sharing Your Personal Information

We only share your information with trusted third parties as necessary, including:

Shopify, to operate our online store and process payments.
Shipping Providers, to deliver your orders.
Payment Processors, to securely manage transactions.
Marketing Partners, only with your consent (for example, email newsletter providers).

We never sell your personal data to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

5. Security of Your Information

We take reasonable measures to protect your personal information from loss, theft, unauthorized access, disclosure, and alteration. Our store is hosted by Shopify, which provides secure, SSL-encrypted checkout and payment processing.

6. Retention of Your Personal Information

We retain your personal information only for as long as necessary to provide you services or as required by law. You can request to have your personal data deleted at any time by contacting us at sales@cushypups.com.

7. Your Rights Regarding Your Information

Depending on your location, you may have certain rights, including:

The right to access and review your personal information.
The right to correct inaccurate information.
The right to request the deletion of your personal data.
The right to opt-out of marketing emails.

To exercise these rights, please contact us at sales@cushypups.com.

8. Third-Party Websites

Our website may include links to third-party websites. Cushy Pups is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies directly.

9. Children’s Privacy

Cushy Pups does not intentionally collect information from children under 16 years of age. If we become aware of such information being collected inadvertently, we will promptly remove it.

10. Changes to this Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted here with an updated effective date. Continued use of our website following policy updates indicates your acceptance of the revised Privacy Policy.