Privacy policy

Effective Date: 19/03/2025

Your privacy is important to Cushy Pups. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase from www.cushypups.com.


1. Personal Information We Collect

When you make a purchase or interact with our website, we may collect the following information:

  • Order Information: Name, billing/shipping address, email address, phone number, payment details.
  • Account Information: Login credentials, purchase history, product preferences.
  • Communication Information: Email communications, customer support inquiries.
  • Device and Usage Information: IP address, browser type, operating system, and browsing activity.

2. How We Use Your Personal Information

Cushy Pups uses your personal information for the following purposes:

  • To fulfill and ship your orders.
  • To process payments and manage returns/exchanges.
  • To communicate about your orders and provide customer support.
  • To send promotional offers or marketing emails (only if you opt-in).
  • To improve our website, products, and services.
  • To detect, prevent, and respond to fraud or security issues.

3. Sharing Your Personal Information

We only share your information with trusted third parties as necessary, including:

  • Shopify, to operate our online store and process payments.
  • Shipping Providers, to deliver your orders.
  • Payment Processors, to securely manage transactions.
  • Marketing Partners, only with your consent (for example, email newsletter providers).

We never sell your personal data to third parties.


4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings.


5. Security of Your Information

We take reasonable measures to protect your personal information from loss, theft, unauthorized access, disclosure, and alteration. Our store is hosted by Shopify, which provides secure, SSL-encrypted checkout and payment processing.


6. Retention of Your Personal Information

We retain your personal information only for as long as necessary to provide you services or as required by law. You can request to have your personal data deleted at any time by contacting us at sales@cushypups.com.


7. Your Rights Regarding Your Information

Depending on your location, you may have certain rights, including:

  • The right to access and review your personal information.
  • The right to correct inaccurate information.
  • The right to request the deletion of your personal data.
  • The right to opt-out of marketing emails.

To exercise these rights, please contact us at sales@cushypups.com.


8. Third-Party Websites

Our website may include links to third-party websites. Cushy Pups is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies directly.


9. Children’s Privacy

Cushy Pups does not intentionally collect information from children under 16 years of age. If we become aware of such information being collected inadvertently, we will promptly remove it.


10. Changes to this Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted here with an updated effective date. Continued use of our website following policy updates indicates your acceptance of the revised Privacy Policy.


Contact Us

For any questions or concerns about your privacy, please reach out to us at:

📍 Business Address:
405 W Works St, Sheridan, WY 82801, United States
📧 Email: sales@cushypups.com
📞 Phone: +1 717 444 8373

Thank you for choosing Cushy Pups—we value and respect your privacy!

 

Based on 2258 reviews
91%
(2053)
8%
(187)
1%
(12)
0%
(1)
0%
(5)
It came out great

I gave them a picture that was a weird shape and kind of blurred. The pillow came out amazing. Definitely worth it.

Pet Pillow Photo, Custom Dog Pillow, Custom Pet Pillows

Item Not Received!

I have not received the item!

Consistently Great!

I ordered a custom pillow two years ago. My daughter has slept with it every night since with no signs of wear or tear. She asked for another one this year now that our pup has grown up. It arrived with the same quality so I anticipate it will hold up just as well as the first. I know she will love it!

My pups love it!

They are nicely made and my pups love their new beds!

rubbish

still waiting on refund

Customized Head Rest Dog Pillow | Cat head rest pillow | Pet Car Seat Headrest | car pillow headrest

Still waiting

Ordered 25 days ago, cannot leave a review yet because I haven’t received

Key chain Manny Jo

It brought tears to my wife’s eyes!

Photo positioning

the quality of the product and print were great all in all, but the positioning of the provided photo was not the best, and made the final product like kind of awkward. Would be better if the customer had the ability to frame the picture himself

Pet Loss Gift | Pet Sympathy Gifts | Dog Memorial Pillow

Custom Pet Pillows | Custom Cat Pillow | Dog Shaped Pillow

Ok

The pillow is ok but the process takes FOREVER with zero communication. No response from either email address sales@cushypups or info@cushypups. AND the phone number on the website is not a working number. I was very close to disputing the charge but then my order finally showed up close to one month after placing the order.

So cute

This was the perfect gift for my daughter’s dog obsessed friend

Perfect gift

It came out better then expected....I wanna buy more!!!!

Product itself is beautiful, disappointed with process

Ordered a memorial pillow for my daughter who is grieving the sudden loss of our family dog. Pillow is beautiful and well made. Production was extremely slow and customer service was average at best. The frustration of working with this company added to an already difficult time.

Dog pillow

Great pillow I ordered in remembrance of our 16 year old dog.

My toffee

I love the plush of my baby, the only thing is that it took a long time to get it.

We lost our little dog . 2 months ago.
She was 9 years old. She was very special to us.
We received our pillows. We was pleased. They look just like her. We love them . There very special to us.
Thank you
P. Gilmore

The best gift for a grieving child

We just recently lost our 13 year old boy and my daughter has been really struggling with her grief. She’s younger so death just isn’t something she’s dealt with or really understands. We had a pillow made of our buddy and it has helped her tremendously. It looks just like him and it’s so soft, my daughter says it feels like him too. Thank you, more than you know.

Dog pillow

I love the pillow, but there was a mistake when ordering it and the date was wrong that was going to be printed on the back, I tried to email them regarding my order to change it before it was made, but I never got a reply to my email. So when I received my item the date is wrong. I still love the pillow for sentimental value, but wished they had replied to my email so it could be corrected first.

Great

Good quality than I expected. It was so cute and my kids loved it.

memorial gift for our children

The pillow is the perfect size and looks just like our precious angel kitty! Thank you for doing and AMAZING job!

Memorial pillow

I couldn’t love our Oscar pillow more. My 7 year old cuddles Oscar daily!