Shipping info

Shipping policy

All orders are processed within 5 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Order cut off time is 3:00 PM daily, from Monday to Friday.

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $5 flat rate shipping to all countries. Free shipping on all orders above $50 (USD)

All orders are flat rate whether you purchase 1 or 10 items

Shipping option

Estimated delivery time

Price

United States

5 to 8 business days USPS/Royal Mail

$5

Australia & UK

6 to 12 business days Standard International

$5

Canada

6 to 10 business days Economy International

$5

International Shipping

We offer international shipping to the following countries: World Wide

All international packages are shipped at a flat rate of $5 with Standard International shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cushy Pup's is not responsible for these charges if they are applied and are your responsibility as the customer.

Autres destinations (World Wide Excluding USA, AU, UK, CA)

Approximately 6-18 days depending on the country.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@cushypups.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

we do not ship to P.O boxes

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, we will refund the full order amount for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@cushypups.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@cushypups.com.

Based on 2251 reviews
91%
(2049)
8%
(186)
1%
(12)
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(3)

Customized Head Rest Dog Pillow | Cat head rest pillow | Pet Car Seat Headrest | car pillow headrest

Still waiting

Ordered 25 days ago, cannot leave a review yet because I haven’t received

Key chain Manny Jo

It brought tears to my wife’s eyes!

Photo positioning

the quality of the product and print were great all in all, but the positioning of the provided photo was not the best, and made the final product like kind of awkward. Would be better if the customer had the ability to frame the picture himself

Pet Loss Gift | Pet Sympathy Gifts | Dog Memorial Pillow

Custom Pet Pillows | Custom Cat Pillow | Dog Shaped Pillow

Ok

The pillow is ok but the process takes FOREVER with zero communication. No response from either email address sales@cushypups or info@cushypups. AND the phone number on the website is not a working number. I was very close to disputing the charge but then my order finally showed up close to one month after placing the order.

So cute

This was the perfect gift for my daughter’s dog obsessed friend

Perfect gift

It came out better then expected....I wanna buy more!!!!

Product itself is beautiful, disappointed with process

Ordered a memorial pillow for my daughter who is grieving the sudden loss of our family dog. Pillow is beautiful and well made. Production was extremely slow and customer service was average at best. The frustration of working with this company added to an already difficult time.

Dog pillow

Great pillow I ordered in remembrance of our 16 year old dog.

My toffee

I love the plush of my baby, the only thing is that it took a long time to get it.

We lost our little dog . 2 months ago.
She was 9 years old. She was very special to us.
We received our pillows. We was pleased. They look just like her. We love them . There very special to us.
Thank you
P. Gilmore

The best gift for a grieving child

We just recently lost our 13 year old boy and my daughter has been really struggling with her grief. She’s younger so death just isn’t something she’s dealt with or really understands. We had a pillow made of our buddy and it has helped her tremendously. It looks just like him and it’s so soft, my daughter says it feels like him too. Thank you, more than you know.

Dog pillow

I love the pillow, but there was a mistake when ordering it and the date was wrong that was going to be printed on the back, I tried to email them regarding my order to change it before it was made, but I never got a reply to my email. So when I received my item the date is wrong. I still love the pillow for sentimental value, but wished they had replied to my email so it could be corrected first.

Great

Good quality than I expected. It was so cute and my kids loved it.

memorial gift for our children

The pillow is the perfect size and looks just like our precious angel kitty! Thank you for doing and AMAZING job!

Memorial pillow

I couldn’t love our Oscar pillow more. My 7 year old cuddles Oscar daily!

A great backup for the real deal!

Thank you for our customized pup pillow of our sweet boy! It is so lifelike! It is a great way to warm up a college dorm room and feel like you have your beloved puppy to snuggle up to after a long day or on a cold night. The pillow was a hit with friends too! What a great way to stay connected to your favorite things from home! We love it!

Great gift

They did a wonderful job, had a pillow made with a pic of our cat that recently passed. It looks great and is a good way to remember him.

Beautiful pillow

They were so nice to work with selecting the right photo

Perfect Gift

I bought a pillow of our dog for each of my kids. My son who is a Marine and my daughter who is away at college both sleep with their pillow every night. It is a little piece of home and helps them not miss their Jack quite so much.

Wonderful

We just love our cushy pet. It is so lifelike and looks just like our beloved Symba. Thank you

Super cute

My daughter loves it!