Shipping info

Effective Date: 19/03/2025

At Cushy Pups, we take pride in offering high-quality, custom-made pet products. Each item is made to order, ensuring that you receive a truly unique and personalized product. Below, we provide detailed information about our processing times, shipping methods, and estimated delivery times so you know exactly what to expect when placing an order.


Processing & Production Time

Since our items are custom-made, production times may vary depending on the product. The general timeframes are as follows:

  • Custom Pet Pillows & Plush Items: 5–9 business days for production.
  • Jewelry & Accessories: 3–7 business days for production.
  • Other Custom-Made Items: Processing times may vary; please check the product description for specific timeframes.
  • Rush Orders: If you need your order urgently, please contact us at sales@cushypups.com before placing your order to check for expedited processing availability.

Once your item has been created, it will be shipped according to your chosen shipping method.


Shipping & Delivery Times

Shipping times depend on your location and the shipping method chosen at checkout. Below are the estimated delivery times once your item has been processed and shipped:

Region Standard Shipping Expedited Shipping (if available)
United States 5–8 business days 2–5 business days
Canada 6–12 business days 3–7 business days
United Kingdom 7–14 business days 4–8 business days
Australia & NZ 8–15 business days 5–10 business days
Europe 7–15 business days 4–10 business days
Rest of the World 10–20 business days Varies by region

Please note: Shipping timeframes do not include processing/production time. If you order a custom item, please factor in production time in addition to the estimated shipping time.


Tracking & Shipping Confirmation

  • Once your order is shipped, you will receive an email with your tracking number and a link to track your package.
  • All orders include tracking, and updates will be available through the carrier’s website.
  • If your package has not arrived within the estimated delivery window, please check your tracking number first. If there are any concerns, reach out to sales@cushypups.com.

Lost, Delayed, or Stolen Packages

  • Lost Packages: If your package has not arrived within 14 business days of the expected delivery date, please contact us so we can assist in locating it.
  • Delayed Shipments: External factors (such as customs processing, weather disruptions, or peak holiday season delays) may occasionally affect delivery times. Unfortunately, these delays are beyond our control.
  • Stolen Packages: If your package is marked as “Delivered” but you have not received it, please check with neighbors or your local post office. We are not responsible for stolen packages, but we can assist in filing a claim with the carrier.

Customs, Duties, & Import Taxes

  • International orders may be subject to customs fees, import duties, or taxes, which are determined by your country’s customs regulations.
  • These charges are not included in the shipping cost and must be paid by the recipient upon delivery. We are not responsible for customs delays.

Changes to Shipping Address

  • If you need to change your shipping address, please contact us within 24 hours of placing your order. Once an order has been shipped, we are unable to update the address.

Order Issues or Questions?

If you have any questions about your order’s shipping status, please reach out to our support team at:
📧 Email: sales@cushypups.com
📞 Phone: +1 717 444 8373
📍 Business Address: 405 W Works St, Sheridan, Wyoming 82801 United States

We appreciate your patience and understanding as we carefully craft your custom products!

Based on 2258 reviews
91%
(2053)
8%
(187)
1%
(12)
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(1)
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(5)
It came out great

I gave them a picture that was a weird shape and kind of blurred. The pillow came out amazing. Definitely worth it.

Pet Pillow Photo, Custom Dog Pillow, Custom Pet Pillows

Item Not Received!

I have not received the item!

Consistently Great!

I ordered a custom pillow two years ago. My daughter has slept with it every night since with no signs of wear or tear. She asked for another one this year now that our pup has grown up. It arrived with the same quality so I anticipate it will hold up just as well as the first. I know she will love it!

My pups love it!

They are nicely made and my pups love their new beds!

rubbish

still waiting on refund

Customized Head Rest Dog Pillow | Cat head rest pillow | Pet Car Seat Headrest | car pillow headrest

Still waiting

Ordered 25 days ago, cannot leave a review yet because I haven’t received

Key chain Manny Jo

It brought tears to my wife’s eyes!

Photo positioning

the quality of the product and print were great all in all, but the positioning of the provided photo was not the best, and made the final product like kind of awkward. Would be better if the customer had the ability to frame the picture himself

Pet Loss Gift | Pet Sympathy Gifts | Dog Memorial Pillow

Custom Pet Pillows | Custom Cat Pillow | Dog Shaped Pillow

Ok

The pillow is ok but the process takes FOREVER with zero communication. No response from either email address sales@cushypups or info@cushypups. AND the phone number on the website is not a working number. I was very close to disputing the charge but then my order finally showed up close to one month after placing the order.

So cute

This was the perfect gift for my daughter’s dog obsessed friend

Perfect gift

It came out better then expected....I wanna buy more!!!!

Product itself is beautiful, disappointed with process

Ordered a memorial pillow for my daughter who is grieving the sudden loss of our family dog. Pillow is beautiful and well made. Production was extremely slow and customer service was average at best. The frustration of working with this company added to an already difficult time.

Dog pillow

Great pillow I ordered in remembrance of our 16 year old dog.

My toffee

I love the plush of my baby, the only thing is that it took a long time to get it.

We lost our little dog . 2 months ago.
She was 9 years old. She was very special to us.
We received our pillows. We was pleased. They look just like her. We love them . There very special to us.
Thank you
P. Gilmore

The best gift for a grieving child

We just recently lost our 13 year old boy and my daughter has been really struggling with her grief. She’s younger so death just isn’t something she’s dealt with or really understands. We had a pillow made of our buddy and it has helped her tremendously. It looks just like him and it’s so soft, my daughter says it feels like him too. Thank you, more than you know.

Dog pillow

I love the pillow, but there was a mistake when ordering it and the date was wrong that was going to be printed on the back, I tried to email them regarding my order to change it before it was made, but I never got a reply to my email. So when I received my item the date is wrong. I still love the pillow for sentimental value, but wished they had replied to my email so it could be corrected first.

Great

Good quality than I expected. It was so cute and my kids loved it.

memorial gift for our children

The pillow is the perfect size and looks just like our precious angel kitty! Thank you for doing and AMAZING job!

Memorial pillow

I couldn’t love our Oscar pillow more. My 7 year old cuddles Oscar daily!