Our Promise

Our Guarantees and Commitment to You:

1. Quality Assurance: At Cushy Pups, we are committed to delivering products of exceptional quality. We carefully source materials and employ skilled artisans to ensure that every item meets our stringent standards. We stand behind the quality of our products and offer a satisfaction guarantee.

2. Personalization Excellence: We take pride in our ability to personalize each item to your specifications. Our team of experts pays close attention to detail, ensuring that your customizations are accurately reflected in the final product. We are dedicated to bringing your vision to life and creating a truly personalized experience.

3. Timely Delivery: We understand the excitement of receiving your order promptly. That's why we strive to process and ship your items in a timely manner. While delivery times may vary depending on the product and customization, we do our best to keep you informed throughout the process and provide estimated delivery dates.

4. Exceptional Customer Service: Your satisfaction is our top priority. Our friendly and knowledgeable customer support team is here to assist you with any inquiries, concerns, or customization requests. We aim to provide prompt and helpful responses to ensure that your shopping experience with us is smooth and enjoyable.

5. Secure Shopping: We value your trust and prioritize the security of your personal information. Our website is equipped with industry-standard encryption technology to protect your data during online transactions. You can shop with confidence, knowing that your information is safe and secure.

6. Hassle-Free Returns and Exchanges: If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please refer to our Returns and Exchanges page for detailed instructions on how to initiate the process.

7. Environmental Responsibility: We are committed to minimizing our environmental impact. We strive to source materials responsibly and utilize eco-friendly packaging whenever possible. Our goal is to contribute to a more sustainable future for our furry friends and the planet they call home.

At Cushy Pups, our guarantees and commitment to you reflect our dedication to providing exceptional products, personalized experiences, and outstanding customer service. We appreciate your trust in us and look forward to serving you and your beloved pets with joy and passion.
Based on 2251 reviews
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(2049)
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Customized Head Rest Dog Pillow | Cat head rest pillow | Pet Car Seat Headrest | car pillow headrest

Still waiting

Ordered 25 days ago, cannot leave a review yet because I haven’t received

Key chain Manny Jo

It brought tears to my wife’s eyes!

Photo positioning

the quality of the product and print were great all in all, but the positioning of the provided photo was not the best, and made the final product like kind of awkward. Would be better if the customer had the ability to frame the picture himself

Pet Loss Gift | Pet Sympathy Gifts | Dog Memorial Pillow

Custom Pet Pillows | Custom Cat Pillow | Dog Shaped Pillow

Ok

The pillow is ok but the process takes FOREVER with zero communication. No response from either email address sales@cushypups or info@cushypups. AND the phone number on the website is not a working number. I was very close to disputing the charge but then my order finally showed up close to one month after placing the order.

So cute

This was the perfect gift for my daughter’s dog obsessed friend

Perfect gift

It came out better then expected....I wanna buy more!!!!

Product itself is beautiful, disappointed with process

Ordered a memorial pillow for my daughter who is grieving the sudden loss of our family dog. Pillow is beautiful and well made. Production was extremely slow and customer service was average at best. The frustration of working with this company added to an already difficult time.

Dog pillow

Great pillow I ordered in remembrance of our 16 year old dog.

My toffee

I love the plush of my baby, the only thing is that it took a long time to get it.

We lost our little dog . 2 months ago.
She was 9 years old. She was very special to us.
We received our pillows. We was pleased. They look just like her. We love them . There very special to us.
Thank you
P. Gilmore

The best gift for a grieving child

We just recently lost our 13 year old boy and my daughter has been really struggling with her grief. She’s younger so death just isn’t something she’s dealt with or really understands. We had a pillow made of our buddy and it has helped her tremendously. It looks just like him and it’s so soft, my daughter says it feels like him too. Thank you, more than you know.

Dog pillow

I love the pillow, but there was a mistake when ordering it and the date was wrong that was going to be printed on the back, I tried to email them regarding my order to change it before it was made, but I never got a reply to my email. So when I received my item the date is wrong. I still love the pillow for sentimental value, but wished they had replied to my email so it could be corrected first.

Great

Good quality than I expected. It was so cute and my kids loved it.

memorial gift for our children

The pillow is the perfect size and looks just like our precious angel kitty! Thank you for doing and AMAZING job!

Memorial pillow

I couldn’t love our Oscar pillow more. My 7 year old cuddles Oscar daily!

A great backup for the real deal!

Thank you for our customized pup pillow of our sweet boy! It is so lifelike! It is a great way to warm up a college dorm room and feel like you have your beloved puppy to snuggle up to after a long day or on a cold night. The pillow was a hit with friends too! What a great way to stay connected to your favorite things from home! We love it!

Great gift

They did a wonderful job, had a pillow made with a pic of our cat that recently passed. It looks great and is a good way to remember him.

Beautiful pillow

They were so nice to work with selecting the right photo

Perfect Gift

I bought a pillow of our dog for each of my kids. My son who is a Marine and my daughter who is away at college both sleep with their pillow every night. It is a little piece of home and helps them not miss their Jack quite so much.

Wonderful

We just love our cushy pet. It is so lifelike and looks just like our beloved Symba. Thank you

Super cute

My daughter loves it!