Our Promise

At Cushy Pups, your satisfaction and trust are our top priorities. Here’s our promise to you:

✅ Quality You Can Trust

Every product at Cushy Pups is custom-made to order, ensuring attention to detail and exceptional craftsmanship. We select premium materials to create products you and your pets will love.

✅ Personalized with Care

We treat each order as unique. Our team carefully designs, creates, and packages your custom items, always keeping your special requests and personalization details in mind.

✅ Clear & Transparent Shipping

We promise to provide clear and honest delivery times. Because our items are made-to-order, processing generally takes 5–9 business days before shipping. Shipping times vary by location, clearly outlined in our Shipping Policy. We’ll always provide tracking details, so you know exactly when to expect your order.

✅ Reliable Customer Support

Our dedicated customer support team is here to help. If you have questions or concerns, we promise prompt, friendly, and helpful assistance. Reach out anytime at sales@cushypups.com.

✅ Fair & Easy Returns

We stand by our products. If a non-custom item doesn’t meet your expectations, we have a 30-day hassle-free return policy. Custom-made products are covered if they arrive damaged, defective, or incorrect, ensuring your satisfaction. See our Refund Policy for full details.

✅ Secure & Safe Shopping

Your security matters. Our website uses industry-leading encryption and secure payment processing, protecting your personal information at every step.

✅ Committed to Improvement

We continuously strive to improve our products and services. Your feedback is valued, so please share your experience with us. Together, we’ll keep growing and enhancing the Cushy Pups experience.

Questions or Feedback?

We’d love to hear from you:
📧 Email: sales@cushypups.com
📞 Phone: +1 717 444 8373
📍 Business Address: 405 W Works St, Sheridan, WY 82801, United States

Thank you for choosing Cushy Pups. We promise to always prioritize your trust and satisfaction.