Refund & Return Policy

We have a 30-day hassle free return policy, which means you have 30 days after receiving your item to request a return or refund. You may return your order or request a replacement should you not be completely satisfied with your order.

If you are not satisfied with the product, we can send you a replacement or refund. Send us an email to begin the refund or return process.

To start a return, you can contact us at info@cushypups.com. Once your query is received, we’ll send you a downloadable return shipping label, as well as instructions on how to send your package. Packages should be returned to 405 W Works St, Sheridan, WY 82801.

You can always contact us for any return question at info@cushypups.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, once we receive your return we will either refund you or send you a replacement, depending on what you decide. Should you request a refund you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Based on 2251 reviews
91%
(2049)
8%
(186)
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Customized Head Rest Dog Pillow | Cat head rest pillow | Pet Car Seat Headrest | car pillow headrest

Still waiting

Ordered 25 days ago, cannot leave a review yet because I haven’t received

Key chain Manny Jo

It brought tears to my wife’s eyes!

Photo positioning

the quality of the product and print were great all in all, but the positioning of the provided photo was not the best, and made the final product like kind of awkward. Would be better if the customer had the ability to frame the picture himself

Pet Loss Gift | Pet Sympathy Gifts | Dog Memorial Pillow

Custom Pet Pillows | Custom Cat Pillow | Dog Shaped Pillow

Ok

The pillow is ok but the process takes FOREVER with zero communication. No response from either email address sales@cushypups or info@cushypups. AND the phone number on the website is not a working number. I was very close to disputing the charge but then my order finally showed up close to one month after placing the order.

So cute

This was the perfect gift for my daughter’s dog obsessed friend

Perfect gift

It came out better then expected....I wanna buy more!!!!

Product itself is beautiful, disappointed with process

Ordered a memorial pillow for my daughter who is grieving the sudden loss of our family dog. Pillow is beautiful and well made. Production was extremely slow and customer service was average at best. The frustration of working with this company added to an already difficult time.

Dog pillow

Great pillow I ordered in remembrance of our 16 year old dog.

My toffee

I love the plush of my baby, the only thing is that it took a long time to get it.

We lost our little dog . 2 months ago.
She was 9 years old. She was very special to us.
We received our pillows. We was pleased. They look just like her. We love them . There very special to us.
Thank you
P. Gilmore

The best gift for a grieving child

We just recently lost our 13 year old boy and my daughter has been really struggling with her grief. She’s younger so death just isn’t something she’s dealt with or really understands. We had a pillow made of our buddy and it has helped her tremendously. It looks just like him and it’s so soft, my daughter says it feels like him too. Thank you, more than you know.

Dog pillow

I love the pillow, but there was a mistake when ordering it and the date was wrong that was going to be printed on the back, I tried to email them regarding my order to change it before it was made, but I never got a reply to my email. So when I received my item the date is wrong. I still love the pillow for sentimental value, but wished they had replied to my email so it could be corrected first.

Great

Good quality than I expected. It was so cute and my kids loved it.

memorial gift for our children

The pillow is the perfect size and looks just like our precious angel kitty! Thank you for doing and AMAZING job!

Memorial pillow

I couldn’t love our Oscar pillow more. My 7 year old cuddles Oscar daily!

A great backup for the real deal!

Thank you for our customized pup pillow of our sweet boy! It is so lifelike! It is a great way to warm up a college dorm room and feel like you have your beloved puppy to snuggle up to after a long day or on a cold night. The pillow was a hit with friends too! What a great way to stay connected to your favorite things from home! We love it!

Great gift

They did a wonderful job, had a pillow made with a pic of our cat that recently passed. It looks great and is a good way to remember him.

Beautiful pillow

They were so nice to work with selecting the right photo

Perfect Gift

I bought a pillow of our dog for each of my kids. My son who is a Marine and my daughter who is away at college both sleep with their pillow every night. It is a little piece of home and helps them not miss their Jack quite so much.

Wonderful

We just love our cushy pet. It is so lifelike and looks just like our beloved Symba. Thank you

Super cute

My daughter loves it!